Shipping & Delivery

Do you ship internationally?
Yes, we ship internationally. Delivery times vary depending on your location.

How long will my order take to arrive?
Delivery time depends on proximity to our store.

• Local orders (Swindon and nearby areas): We often hand-deliver, allowing for faster delivery, usually within 1–3 days.
  
• National & international orders: Delivery times vary based on location and shipping method.
  

Is my order tracked?
International orders are sent with tracking. Local and national orders are not tracked but are typically delivered within 1–3 days.

Orders & Products

Are your items made to order?
Most of our pieces are made to order to ensure quality and attention to detail.

What if my size isn’t listed on the website?
If your size isn’t shown, please contact us — we’re happy to discuss availability or custom sizing where possible.

Do you restock sold-out items?
Some items are limited or made to order. If an item you love is unavailable, feel free to reach out and we’ll do our best to help.

Returns & Exchanges

Do you accept returns?
Yes, returns are accepted in line with our Returns Policy and for eligible reasons outlined there.

Who covers return postage?
Customers are responsible for the cost of returning items.

Are all items eligible for return?
Eligibility depends on the item and reason for return. Please refer to our full Returns Policy for details.

Sizing & Fit

How do your items fit?
Sizing information is provided on each product page. We recommend reviewing the size details before placing your order.

Do you offer a size guide?
Yes — sizing details are listed within individual product descriptions.

Payments

What payment methods do you accept?

We accept all Shopify-supported payment methods, including:
All major debit and credit cards
PayPal
Shop Pay

Garment Care

How should I care for my items?
Care instructions vary by piece and are provided within each product description. Please follow these guidelines to maintain the quality and longevity of your item.

Custom Orders, Styling & Wholesale

Do you offer custom orders?
Yes — we’re happy to discuss custom requests. Please contact us for more information.

Do you offer styling advice?
Absolutely. If you need help selecting or styling a piece, feel free to reach out.

Do you offer wholesale opportunities?
Yes, wholesale enquiries are welcome. Please contact us to discuss further.

Contact & Support

How can I contact you?
You can reach us via our Contact Page or through our social media platforms, including WhatsApp, Instagram, and Facebook, all linked on our homepage.

How long does it take to receive a response?
We aim to respond as quickly as possible and usually reply within 24–48 hours.